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Delivering Great Social Customer Service Experiences -  What Good Looks Like

As your operation matures it is time to look at best practices for leveraging the positive impact of social customer service on customer experience and brand reputation. We unlock the secrets of how the top social brands achieve this.

We will be discussing how to raise the strategic value of your service operation in terms of:

  • Harvesting positive word of mouth for social branding
  • How to practically leverage social advocacy
  • Learning from the social ‘voice of the customer’ and facilitating internal improvements
  • Extending from social customer service to social engagement. How to deal Sales and Marketing into the benefits
  • Blurring the silos – towards the customer hub

This webinar explores the front line of social engagement and how the most innovative brands are working. Please join us as we uncover the next generation of best practices. 

When: Monday 15th June 14:00 -15:00 GMT

 Panelists include: 

mhw7b  Martin Hill-Wilson 
Customer Service, Customer Experience & Digital Business  Strategist -Author,  Keynote Speaker & Blogger


Julian Johns 
VP EMEA, Conversocial


Register now: