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Turn the Chaos into Conversations: Preparing your social customer service operation for the festive season

In our interactive webinar, featuring Food Lion and Argos, our panelists provided insight on:

  • How to project seasonal increases in volume and predict resource requirements.
  • What metrics to use to optimize efficiency and report on operational performance.
  • The greatest challenge the increase in volume will present and how to overcome this.
Listen as we give you the tool kit for a successful social customer service operation this festive season. 

Panelists included: 

squarelogo  Jeff King
 Digital Media Specialist, Food Lion 

 

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 Luke Duffy
 Social Media/Digital Project Co-Ordinator, Argos

 

Watch now: