A Day in the Life of Brands on Twitter

Actionable insight through Proactive Customer Service

 

Read to Discover:

  • Consumers' most common issues discussed on Twitter
  • A complete breakdown of conversations about our leading retailers
  • Actionable insight for customer experience, product and sales teams.
  • Takeaways for how to tackle proactive customer service in your company

Download the report for full results and insight into consumers' needs on social media. 

 

Conversocial Research Finds:

  • 37% Of Tweets Mentioning Retailers Are Customer Service-Related
  • Analysis of 11,723 Tweets on Costco, Kroger, Safeway, and Walgreens over a 24-hour-period showed that only 3% Were Directed Using an “@Mention”

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