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Insights for your 2014 Social Customer Service Strategy

Our Social Customer Service Year in Review takes an in-depth look at how social media cemented itself on the customer experience landscape last year and then provides your with key insights for your 2014 Social Customer Service Strategy.

  • Nearly 40% of all Internet activity is now carried out on mobile devices – 2014 is set to be the year that real-time social customer service is the #1 Priority
  • 30% of customers expect a response on Twitter within 1 hour
  • Year-on-year overall social media volume has increased, with our analysis showing an overall increase in customer dissatisfaction

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