altimeterwebinarLP

Despite your best marketing efforts your customers have the power to own your brand.

Join our webinar, Your Customers Own Your Brand: Why You Should Be Using Social Customer Service in Your Marketing Strategy and learn:

  • Where your company fits on the maturity scale for Social Customer Care
  • The business benefits of great service on social media
  • How you can take social media to the contact center
  • How Marketing and Customer Service can work in harmony

Plenty of time will be allowed for questions, and a parallel Twitter conversation will take place under the hash tag #weownyourbrand

jeremiah
Jeremiah Owyang, Analyst, Altimeter Group

Jeremiah will drill into why companies need to be pro-active in addressing customer service over social. Using Altimeter's maturity framework for customer care as a model will allow attendees to judge their readiness to embrace customer service as part of the overall marketing mix.

andrey
Andrey Grigoryev, Social Media & Mobile Marketing, Hertz
Andrey will discuss Hertz' experience of how reaching out over social channels to provide customer service has improved customer relationships and delighted customers, sharing challenges and benefits with attendees. 
joshua_march_-_web
Joshua March, CEO and Co-Founder, Conversocial
Josh will build upon the advice given by Jeremiah and Andrey to explain how Conversocial's social customer service solution is used by leading brands worlwide as a critical part of their marketing strategy.

Watch the Recording