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The 12 Days of Social Customer Service

Prepare for the Holiday Social Media Surge

In our analysis of over 200,000 Tweets mentioning top retailers, we found that brands can expect up to 5X normal Twitter volume in the coming weeks. The biggest surge occurred in the days following Cyber Monday. 

Even if you have your holiday social strategy already in place, we will present actionable insights for how to take your social engagement to the next level and to protect yourself from the increased likelihood of social media crises.

View the materials to learn:

  • 12 steps for a successful Social Christmas
  • Coping with the holiday surge
  • Crisis management during the busiest shopping season of the year

Want to join the conversation? Tweet us using hashtag #12daysofsocial.



View the Materials