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A Quick Guide to Social Customer Service: Finding Your All Star Team

You’ve developed your strategy for Social Customer Care, but finding the team to execute it presents brand new challenges. Part four of our Quick Guides to Social Customer Service series explains what to look for when recruiting agents, and training best practices to build an all-star team.

In "Finding Your All Star Team" we look at:

  • Who to hire - interally or externally?

  • Training your new team - confidence building, training exercises and secure processes.

  • How to create a 'go-to' document for your agents - what should be in your Social Customer Service Playbook?


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