In the last few years, social communication has been a major marketing trend, but how do you leverage it as a customer service channel for your business?
In the first of our series of 5 Quick Guides we explore:
Customer demand: 63% of consumers believe companies should offer customer support on social.
How Social Customer Service is vital to success across multiple areas of your business.
How both you and your customers can benefit from a new style of customer care over social media.
Why Social Customer Service can't be ignored.
The scale of maturity: where are you now with Social Customer Service?
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