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In the last few years, social communication has been a major marketing trend, but how do you leverage it as a customer service channel for your business?

In the first of our series of 5 Quick Guides we explore:

  • Customer demand: 63% of consumers believe companies should offer customer support on social.

  • How Social Customer Service is vital to success across multiple areas of your business.

  • How both you and your customers can benefit from a new style of customer care over social media.

  • Why Social Customer Service can't be ignored. 

  • The scale of maturity: where are you now with Social Customer Service?

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Download your Quick Guide for Free