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A Quick Guide to Social Customer Service: Measure, Refine & Scaled

Measuring the success of your Social Customer Service strategy is not an easy task. Download our latest quick guide for our recommendations and calculations to take you through measuring, refining and scaling your operation so you can grow your Social Customer Service in a valuable way.

In "Measure, Refine and Scale" we look at:

  • Quality measures on the value to the customer

  • Industry analysis of the value of Social Customer Service

  • How to measure ROI

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