Some advise it is best just to jump in and learn as you go. Others feel more cautious.
This webcast explores the essential set up activities needed to deliver a quality service.
Our agenda includes;
· Deciding on your response framework. Who answers which topics?
· Recruiting the right type of people. What are you looking for in an advisor and team leader?
· What is your service quality strategy? Responsiveness, tone of voice, low customer effort
· Considering how service knowledge and customer data fit into service delivery
When: Wednesday April 22nd 14:00 -15:00 GMT
| Martin Hill-Wilson
Customer Service, Customer Experience & Digital Business Strategist -Author, Keynote Speaker & Blogger