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Getting Ready For Social Customer Service – The Key Tasks Before Launch


Some advise it is best just to jump in and learn as you go. Others feel more cautious.

This webcast explores the essential set up activities needed to deliver a quality service.  

Our agenda includes;

· Deciding on your response framework. Who answers which topics?

· Recruiting the right type of people. What are you looking for in an advisor and team leader?

· What is your service quality strategy? Responsiveness, tone of voice, low customer effort

· Considering how service knowledge and customer data fit into service delivery

When: Wednesday April 22nd 14:00 -15:00 GMT

Panelists include: 

mhw7b  Martin Hill-Wilson 
 Customer Service, Customer Experience & Digital Business  Strategist -Author,  Keynote  Speaker & Blogger


 Julian Johns 
 VP EMEA,Conversocial


Register now: