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Integrating Proactive Customer Service into your Social Media Strategy

Social media is now an integral part of businesses’ customer service strategies, with vast opportunities to speak back and have real conversations with customers. But, with only 3% of tweets carrying the “@” symbol, how are you going to ensure you reach out to your customers and meet them at their point of need?Guide_proactive_thumb

Our Guide to Delivering Proactive Customer Service on Twitter looks at:

  • The benefits of Proactive Customer Service
  • How to get to the heart of your customers problems by proactively reaching out
  • How to develop actionable insight

It’s time to turn listening into action, download the guide today and find out how.


Download the Guide