The Social Engagment Hub: Re-imagining the Contact Center as a Critical Marketing Tool
Consumer demands for a new kind of relationship with the companies they buy from has changed how we manage customer relationships: forever.
In this session, Joshua March (CEO and Co-Founder of Conversocial), Evan Shumeyko (CRM Engagement Practice, Ogilvy), Michael Brito (Social Business Strategy at Edelman Digital) and Alon Waisman (Social Media Operations Manager at GoDaddy) discuss The Social Engagement Hub: How do marketing departments and contact centers need to evolve and restructure to deliver the best experience over social channels? Good customer service becomes your marketing strategy when the consumer is king.
Marketers, Social Media Managers and Customer Service Directors should watch to learn: