Look Beyond The 3%
New Research Shows Real Business Opportunities Where Customers Drop the '@'
A Day in the Life of Brands on Twitter
Actionable insight through Proactive Customer Service
Read to Discover:
Consumers' most common issues discussed on Twitter
A complete breakdown of conversations about our leading retailers
Actionable insight for customer experience, product and sales teams.
Takeaways for how to tackle proactive customer service in your company
Download the report for full results and insight into consumers' needs on social media.
Conversocial Research Finds:
37% Of Tweets Mentioning Retailers Are Customer Service-Related
Analysis of 11,723 Tweets on Costco, Kroger, Safeway, and Walgreens over a 24-hour-period showed that only 3% Were Directed Using an “@Mention”
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