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[Webcast] Problem Solving is Easy. Making a Connection is the Hard Part

Despite the urgency to get it right, most companies still have an empathy deficit. Join us as two of our customers discuss what's led them to social success.

Listen to learn best practices for:

  • Creating the right tone of voice for your brand
  • How to not only protect your brand reputation - but to build on it through customer advocacy
  • How to empower your agents to deliver true resolution for every customer

Panelists included:

 clare-7-1 Clare Wilkerson
Social Media & Multi Channel Strategy, Direct Line Group


Picture1  Adam Garside
 Social Media Quality Assurance Team  Leader, Tesco


 Paul Johns
 Chief Marketing Officer, Conversocial



View on-demand.