Christmas 2013 is predicted to be the most digital ever - online sales are set to exceed £10billion for the first time - leading to a surge in activity on retail social media channels.
To cope with this increased volume, our best practice guide sets out twelve steps to embedding social customer service as a viable communication channel in time for the Cyber Monday surge.
Download our guide and discover best practice tips for:
- 12 steps for a successful social Christmas
- Coping with the holiday surge
- Crisis management during the busiest shopping season of the year