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conversocial utility report

Utility companies turn to social to improve customer experience 

The number of different energy providers in the UK means that customers have increasingly high expectations of service quality, and are more likely to switch providers after a bad experience.

Our report examines the Twitter activity of five leading UK energy providers to see how their social customer service measures up.

Read the guide to learn:

  • Which brand receives most incoming volume

  • Which brand is the most responsive

  • What happens when other service channels fail and more

 

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