Social customer service 2.0: Is your enterprise ready?
Discover the Future Contact Center:
Identify how social customer support differs from traditional service and how your contact center must adapt.
Create personalization at scale:
Best practices for social customer service to achieve full issue resolution for every customer interaction.
Gain a competitive advantage:
Realize the opportunities from shifting from just marketing reach to full proactive social customer support.
Practice Leader - Customer Engagement,
Senior Manager, Digital & Social Media,
Chief Marketing Officer,
Watch the Webcast