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Social customer service 2.0: Is your enterprise ready?

Listen to:

  • Discover the Future Contact Center: Identify how social customer support differs from traditional service and how your contact center must adapt.
  • Create personalization at scale: Best practices for social customer service to achieve full issue resolution for every customer interaction.
  • Gain a competitive advantage: Realize the opportunities from shifting from just marketing reach to full proactive social customer support.

Panelists included:


2011-11-18KeithDawsoncolor   Keith Dawson 
 Practice Leader - Customer Engagement, Ovum

 

DanFrickerPhoto 
 Daniel Fricker
 Senior Manager, Digital & Social Media, CBC

 

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 Paul Johns
 Chief Marketing Officer, Conversocial

 

Watch the Webcast